Customer Appreciation Event 2023

The Charleston Place | October 18 – 20, 2023

World Cinema is hosting their very first Customer Appreciation event. This program is designed to bring the key decision makers across hospitality and allied industries to build the relationship and strength we have all come to love in hospitality.

The audience is comprised of senior executives and key decision makers from Brands, Owner and Franchise companies, Development and 3rd party management companies.

Our business sessions are designed to feature executive level innovative content. Industry-wide speakers from CEOs of companies within hospitality and those allied to it. We pride ourselves on delivering a message that is both timely and relevant to our customers.

2023 Speakers

David Goldstone

EVP & Chief Sales Officer
World Cinema

Ahmir Ahmed

Executive Vice President

Casey Lavin

Beemok Hospitality Collection

Sheri Kahn

VP of Product Marketing

Nelson Garrido

SVP of Information Technology
Brookfield Property Group

Richard Tudgay

Chief Technology Officer

Matt Schwartz

Chief Technology Officer
Sage Hospitality Group

Robert Grosz

World Cinema

Doug Markott

National Account Director

Chris Barton

National Account Manager

Doreen Burse

Sr. Vice President Worldwide Sales
United Airlines


Hotel Location:
The Charleston Place
205 Meeting St
Charleston, SC 29401

*Your hotel reservations are being made on your behalf upon registration for the event. Reservations are for two nights, checking in October 18th and checking out October 20th.

Nearest Airport: Charleston international Airport

Transportation: We have prepared an Uber Voucher for you to utilize during your stay. This will be sent to you upon registration.

Offsite Options

Take a trip to the gorgeous city of Charleston and see for yourself why it’s one of the most popular vacation destinations along the East Coast.


Day 1 - 10/18

  • Registration/Check-In

  • Welcome Reception
    Palmetto Cafe

Day 2 - 10/19

  • Breakfast
    Live Oak

  • Registration/Check-In

  • Conference Opening
    Welcome to Charleston

  • Keynote

  • Address
    "Innovating with Technology: A Guide to Delivering Unforgettable Guest Experiences" Sheri Kahn / Service Now

  • Break
    Coffee & Tea

  • Panel
    CTOs Unplugged: A Candid Discussion on the Challenges and Opportunities in Hospitality Technology OR Balancing Innovation and Practicality: The Role of CTOs in Advancing Hospitality Technology

  • Lunch & Networking
    Live Oak

  • Keynote Session
    - TBD

  • Session/Panel
    Wifi Superstars

  • Break
    Coffee & Tea

  • Panel
    Creating a connectivity powerhouse - Emerging Technologies OR Innovating for the Future: A panel on Property Technology and its Potential for Disrupting the Real Estate Industry

  • Session
    Allied Industries OR Converging Industries: The Intersection of Technology and Innovation in Allied Industries

  • Closing Speech

  • Offsite Dinner

Day 3 - 10/20

  • Breakfast
    Live Oak

  • Closing Keynote


Charleston Sponsor

Battery Sponsor

Southern Charm Sponsor