What does the future hold for hotels? The influx of guest-centric technology empowers hoteliers to provide superior customer service. WorldVue handles the behind-the-scenes tasks and gives hotel staff the time to make meaningful connections with customers.
The Resurgence of Guest-Centric Interaction
The key to personalization is creating a memorable experience. Today, the hospitality industry can provide thoughtful, meaningful connections with guests instead of simply following a tired, mundane script. Through thoughtful technology solutions like curated in-room playlists and personalized welcome messaging, hoteliers can impact customers more than ever before. Superior customer service isn’t just the formal greetings when a guest enters the hotel; it involves going above and beyond to make an impact on a guest’s stay. The future of hotels will continue to focus on the guest and empowering their journey.
The Importance of Human Connection
Today, it is essential to go beyond the norm to create meaningful connections and memorable experiences. With WorldVue by World Cinema, hotel management can create customized welcome messaging and design advertising solutions catered to individual guests. The WorldVue platform empowers management to connect with guests and go above and beyond to personalize their experiences. The future of hotels includes more guest-centric, low-touch interactions.
Time-Saving Solutions are the Future
WCI is committed to providing time-saving solutions for hotels. Through updated technology, hotels can provide exceptional service in addition to clean, sanitized surroundings. When technology takes care of the mundane details, hoteliers can focus their energy where it matters: The Guest. The WorldVue Housekeeping App saves the hotel team time by providing quick, easy-to-read statistics and time-sensitive updates for each room.
Customer Service Makes Humans Irreplaceable
While it is crucial to implement convenient solutions for guests like mobile keys and timely alerts, at WCI, we also believe the human aspect of customer service is irreplaceable. Hospitality has always centered around warmth and personal contact; it is impossible to imitate robot interaction seamlessly. Today’s hotels need to focus on the quality of interaction rather than the quantity. Time-saving solutions are vital to providing exceptional service to guests. When hospitality professionals can save time performing mundane tasks, they can interact more thoughtfully with guests. Furthermore, they have more time to provide exceptional experiences.